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For more than two years, outsourcing has been outstripping every other kind of IT service. Now it’s hitting a new momentum as UK companies dare to ignore the Sacred Cow that you should never outsource your core processes, and look to outsource almost anything.
As Paul Connolly of NelsonHall says in his article, when a mortgage bank like the Halifax outsources its mortgage processing, nothing can be ruled out.
One strategic outsourcing area that buyers are moving into most heavily is BPO – business process outsourcing. This is starting to lead the whole market, or as consultancy TPI’s Duncan Aitchison puts it in our Market Overview article: “BPO is a very big beast.”
To tame the beast, you have to closely manage your outsourcing supplier and closely monitor your contractual arrangements.
Judith Wainwright – president of the Institute of Management Consultancy and an expert in change management projects – brings her experience to bear in recommending how to be a smart outsourcing customer.
IT lawyer John Warchus concentrates on nailing down outsourcing contracts.
IT Services and Solutions 2003
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