Note

Overview

Contents
Summary

Briefings

 Market Overview: Caroline Chappell analyses where the market is going next | Part 2 | Part 3 | Part 4

 Research: Paul Connolly of research firm NelsonHall | Part 2

 Contracts: Technology lawyer John Warchus | Part 2

 Purchasing: Independent consultant and IMC president Judith Wainwright | Part 2 | Part 3

 Strategy Issues: Lorrie Scardino of research firm Gartner | Part 2

 E-Commerce: Dominic Monkhouse of Rackspace | Part 2

 Trends: Judith Jordan of research firm Ovum Holway | Part 2

 Market News: The latest news in the outsourcing and broader IT services market | Part 2

 Supplier Management: Ian Benn, Brass Consulting and Jill Pearcy, Unisys Ltd | Part 2 | Part 3

Supplier Profiles

 Atos Origin

 BT

 BT Openworld

 Capita

 Computacenter

 Fujitsu

 gedas

 ICS

 PinkRoccade

 Siemens

 Star Internet

 Syan

 Vistorm

ICS

ICS’ outsourcing services include payroll and HR, software development, application hosting and scanning services. The company has approximately 200 staff and is a past winner of ‘UK Payroll Supplier of the Year’.

ICS has been providing outsourcing services for over 35 years. Working from its base in Northern Ireland, it operates a near-shore outsourcing model. ICS utilises Northern Ireland’s advantages in terms of an educated workforce, a strong labour pool and lower salary costs to provide cost-effective outsourcing solutions to its client base throughout the UK and Ireland:

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IT Services and Solutions 2003

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