- Market Overview | Part 2 | Part 3 | Part 4
High-level outsourcing services are managing to maintain their appeal while other IT products and services leave buyers cold. Caroline Chappell analyses where the market is going next.
- Research | Part 2>
Business process outsourcing is supposed to be confined to back-office departments. Paul Connolly of research firm NelsonHall says there’s more to it..
- Contracts | Part 2
Technology lawyer John Warchus on how to make an outsourcing agreement watertight.
- Purchasing | Part 2 | Part 3
Independent consultant and IMC president Judith Wainwright shows what makes a ‘smart’ outsourcing customer.
- Strategy Issues | Part 2
Lorrie Scardino of research firm Gartner warns that a too-close focus on cost cutting means companies can lose sight of their overall sourcing objectives.
|
- E-Commerce | Part 2
One of the most crucial business areas to outsource is the
e-commerce operation. Dominic Monkhouse of Rackspace outlines four options.
- Trends | Part 2
Judith Jordan at research firm Ovum Holway picks the winners and losers in an imminent BPO market shake-out.
- Market News | Part 2
The latest news in the outsourcing and broader IT services market.
- Supplier Management | Part 2 | Part 3
Ian Benn and Jill Pearcy say the desirability of ‘win-win’ outsourcing contracts means you should resist putting too much pressure on your supplier.
|
