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The bulk of business process outsourcing is no longer in traditional back-office areas like accounting and human resources, says Paul Connolly of NelsonHall.
BPO takes centre stage - Part 1 | Part 2
In today’s economic climate, many organisations are focused on reducing the cost of running their businesses, and are looking to:
- Reduce process costs by improving process efficiency.
- Reduce overheads by taking out people and facility costs.
- Avoid capital expenditure.
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IT Services and Solutions 2003
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