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Home 2003 Strategic Outsourcing Services (March) Market Overview: ...

 

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Overview

Contents
Summary

Briefings



 Market Overview: Caroline Chappell analyses where the market is going next | Part 2 | Part 3 | Part 4

 Research: Paul Connolly of research firm NelsonHall | Part 2

 Contracts: Technology lawyer John Warchus | Part 2

 Purchasing: Independent consultant and IMC president Judith Wainwright | Part 2 | Part 3

 Strategy Issues: Lorrie Scardino of research firm Gartner | Part 2

 E-Commerce: Dominic Monkhouse of Rackspace | Part 2

 Trends: Judith Jordan of research firm Ovum Holway | Part 2

 Market News: The latest news in the outsourcing and broader IT services market | Part 2

 Supplier Management: Ian Benn, Brass Consulting and Jill Pearcy, Unisys Ltd | Part 2 | Part 3

Supplier Profiles


 Atos Origin

 BT

 BT Openworld

 Capita

 Computacenter

 Fujitsu

 gedas

 ICS

 PinkRoccade

 Siemens

 Star Internet

 Syan

 Vistorm

Outsourcing is the brightest star in the IT firmament according to the industry analysts. Caroline Chappell reports.

Shining on - Part 4 | Part 1 | Part 2 | Part 3

Stratos Sarissamlis: companies are going for wholesale outsourcing

Where both boards talk to one another and motivate each other as peers, risk/reward sharing deals can become more fluid. Rewards do not have to be stipulated in the contract, Morgan says – they may be agreed as one-off bonuses from time to time.

Such close relationships are also a boon to BPO providers: once a customer has taken the risk-mitigation route and built up trust, it is locked into the relationship indefinitely.

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