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Ian Benn and Jill Pearcy offer advice on the best ways to negotiate your strategic outsourcing deal.
Give and take - Part 1 | Part 2| Part 3
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Ian Benn: outsourcing a problem is a perfectly effective way to solve it
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Jill Pearcy: tell everyone as much as you can as early as possible
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Outsourcing contracts can either be built on the basis of getting the better of the deal, or on the basis of win-win.
If your outsourcer is financially strong, if your objectives are fully understood and entirely quantifiable and you can be certain that the scope of the deal will not grow or change, it is theoretically possible to implement a classic procurement arrangement where your organisation gets the maximum out of the provider at the minimum cost.
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IT Services and Solutions 2003
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