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Judith Jordan of Ovum Holway predicts rapid growth in the business process outsourcing market.
BPO bonanza - Part 2 | Part 1
However, as the take-up of ASP becomes more widespread, the need to have an onsite presence will diminish. The one-to-many model (ie, one centre providing similar BPO to several companies) will offer significant cost savings. As take-up increases and costs come down, it will also be an effective way to tackle the smaller BPO opportunities.
Nevertheless, the vertical sector
‘co-opetition’ version of one-to-many – where competing organisations share a standard back office – may yet prove hard to establish in the long term, due to the need to develop trust between participants.
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IT Services and Solutions 2003
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