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IMC president Judith Wainwright shows how companies can become better buyers of outsourcing services.
Get smart - Part 2 | Part 1| Part 3
There are five key questions that smart outsourcing
customers ask. They are very clear about the answers to these
questions and use them to define the business change that
is needed and bring it about:
1. What are we outsourcing and why?
Like any other business change, the first step on the road
to success is to be very clear what the change is and the
compelling reason why you need to do it. These are the constants
that you will return to time after time to help resolve conflict
and see through the complexity.
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IT Services and Solutions 2003
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