Note

Overview

Contents
Summary

Briefings

 Market Overview: Caroline Chappell analyses where the market is going next | Part 2 | Part 3 | Part 4

 Research: Paul Connolly of research firm NelsonHall | Part 2

 Contracts: Technology lawyer John Warchus | Part 2

 Purchasing: Independent consultant and IMC president Judith Wainwright | Part 2 | Part 3

 Strategy Issues: Lorrie Scardino of research firm Gartner | Part 2

 E-Commerce: Dominic Monkhouse of Rackspace | Part 2

 Trends: Judith Jordan of research firm Ovum Holway | Part 2

 Market News: The latest news in the outsourcing and broader IT services market | Part 2

 Supplier Management: Ian Benn, Brass Consulting and Jill Pearcy, Unisys Ltd | Part 2 | Part 3

Supplier Profiles

 Atos Origin

 BT

 BT Openworld

 Capita

 Computacenter

 Fujitsu

 gedas

 ICS

 PinkRoccade

 Siemens

 Star Internet

 Syan

 Vistorm

Outsourcing is the brightest star in the IT firmament according to the industry analysts. Caroline Chappell reports.

Shining on - Part 1 | Part 2 | Part 3 | Part 4

As the economic downturn continues to bite and companies rush to shed cost, outsourcing remains the star turn in the IT services and solutions sector. And if outsourcing is the fastest growing segment of the UK IT services market, business process outsourcing (BPO) is enjoying remarkable – in the current climate – growth of around 30% year on year, easily outstripping any other outsourcing segment.

Analyst firm Ovum Holway predicts that by 2005, the UK BPO market will be worth £10.9 billion, representing some 24% of the total IT services market compared to 15% in 2002.

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IT Services and Solutions 2003

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