Management Briefings

• Market Overview | Part 2 | Part 3 | Part 4
  Tracey Caldwell highlights the growth in strategic outsourcing. But do buyers have the ‘nous’ to manage these contracts to their best advantage?

• Market Trends | Part 2
  Robert Brown and Rebecca Scholl report on a Gartner survey that finds business process outsourcing catching on across Europe.

• Strategy Issues | Part 2 | Part 3
  Market expert Steve Koutros shows how you can draw up a sourcing strategy.

• Project Management
  What skills and knowledge do you need to manage your outsourcing supplier? Jim Robertson and Paul Cameron Hamilton report.

• BPO Strategies | Part 2 | Part 3
  Mirko Lukacs at IDC warns buyers to be careful in what is still a highly fragmented BPO marketplace.

• Market News | Part 2
  The latest news from the outsourcing and general IT services market.

• Cost Justification
  Perses Sethna of BT Ignite suggests how you can build a business case for strategic outsourcing.